Inoxia is committed to protecting any personal information that you may provide to us. In particular, we believe it is important for you to know how we treat information about you that we may receive from this Web site.
In general, you can visit this Web site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors. Our web servers also seek (as many Web sites do) to place a "cookie" (a small data file) on your computer's hard drive which allows the server to determine the computer when it visits again, in order to keep track of your shopping basket, and other aspects of the website which require this cookie.
In addition, there are portions of this Web site where we may need to collect personal information from you for a specific purpose, such as to provide you with certain information you request. The information collected from you may include your name, address, telephone, or e-mail address.
Any credit/debit card or other financial information is solely obtained for immediate use and will not be retained or filed.
Our lawful basis for processing personal data are Consent (you have given clear consent for us to process your personal data for a specific purpose) and Contract (the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.)
Domain name information that we collect is not used to personally identify you and instead is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. We use this information to measure the use of our site and to improve the content of our site. In the case of malicious acts or other criminal or undesired activities towards Inoxia or any organisation associated with Inoxia, we may provide this information to relevant organisations or authorities for the sole purpose of dealing with such acts.
When other information is collected from you, such as your name and e-mail address, it should be apparent at the time of collection how we will use the personal information. Usually, we use the personal information you provide only to respond to your inquiry or to process your request (such as to receive electronic newsletters or dispatch goods ordered from us). This information may be shared with other businesses (such as a delivery company), but only if directly necessary to fulfil your request. Email address and personal information will never be sold or distributed.
If you have signed up to our newsletter or placed an order, you will receive contact by email, mail or phone. Although it is recommended for resolving any problems with order, you may omit including your telephone number if you do not wish to be contact by this medium. If you no longer wish to receive newsletters by email, there is an unsubscribe link at the bottom of each email. If you have any further questions or requests regarding communication from Inoxia, please use the Contact Us page.
We maintain strict physical, electronic, and administrative safeguards to protect your personal information from unauthorized or inappropriate access. We restrict access to information about you to those Inoxia workers who need to know the information to respond to your inquiry or request.
Inoxia is compliant with GDPR, and as such you have the right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object and the right not to be subject to automated decision-making including profiling. You can exercise some of these rights online via the account area or by contacting us, as described below.
Information requests will normally be handled in a couple of days and will be free of charge.
In no instances will requests take longer than a month and no charge unless they are manifestly unfounded or excessive. If we refuse a request, we must tell you why and and you have the right to complain to the supervisory authority and to a judicial remedy.
Updated 13th March, 2018